Work at The Social Partners

JUNIOR COMMUNITY MANAGER / MODERATOR

As a moderator in our community management team your primary responsibility will be to ensure our clients social media channels are regularly monitored for customer and fan queries and any inappropriate or offensive content taking appropriate action in accordance with community guidelines.

The role will include:

  • Management of community moderation, including responding to consumer queries and escalating queries and complaints to the careline as and when required;
  • Compiling reports as and when required;
  • Management of moderation matrix and standard response documents, ensuring they are as up to date and relevant;
  • Providing weekly moderation emails to team, including any interesting observations and trends that have come through across the communities that week;
  • Keeping up-to-date with industry topics, tools and new developments within the social space;
  • Reviewing trending topics and news items every morning to foresee any potential crisis or trends relevant to our clients, and work with the wider team and the client to create responses or answers for future complaints;
  • Looking for any industry articles and influencer content (Facebook, Twitter, IG, blogs) that can be shared across client-owned channels;
  • Working with community managers to schedule brand content across all client-owned channels;
  • General support to community managers and wider team.

Desired Skills and Experience

  • Excellent communication skills
  • Strong written English
  • Detail oriented with a strong attention to process
  • Good knowledge of social media
  • Experience of community management or moderation helpful but not required as training will be given
  • Editorial experience helpful
Please contact peter.jones@thesocialpartners.com if you’re interested.